Relationship-centered corporate quality
As soon as you enter NTS Spa, a leader in the production of moulds and in the moulding of plastic materials, you sense enthusiasm and dedication, together with an irresistible desire to take up any whatsoever challenge to achieve new goals.
On the other hand the NTS payoff is more than eloquent: ‘Beyond Moulding’, overpassing the limits going beyond just moulding, as Marco Manzoni, vice president and strategy manager, explains to us: “2017 was a year of change: in the name, logo and website, to better communicate a certain type of innovation exemplifying a business model focused on an allround service. We have always been technically at our customer’s side to satisfy any project.
Quality of product and application of the zero defect principle are certainly essential, but a rapid response, incessant R&D, cohesion and continuity with the past also count.”
NTS is effectively an enterprise of long standing, founded in 1959 by Alessandro Manzoni, uncommonly courageous and long-sighted, and growing over the years, particularly in foreign markets that today generate approximately 50% of the turnover.
Both the founder’s daughter Marinella, currently president and managing director, as well as the third generation represented by Marco Manzoni, his brother Alessandro and cousin Ombretta, hold on tight the family values also shared by Operations Manager Fabio Daminelli and the entire management.
Apart from the centrality of innovation for which 7% is invested in R&D, the im-portance of relationship stands out from amongst the corporate principles. In the first place amongst employees, thereafter with supply contractors, collaborators and naturally customers.
“With the contribution of qualified coaches we aim at improving our communicative approach, both internally with our colleagues as well as externally with the other stakeholders and, faced with differing customer typologies, we change our service modality.
To our mind, relationships are what create corporate quality. If you take heed of peo-ple’s explanations the piece produced is bound to be better.” A concept amongst others also linked with corporate welfare, internships in schools for young students, development in specific skills by some of the operators who work with machines and robots and who, from workers assigned to heavy jobs, are little by little transforming themselves into qualified workers and also programmers.
The Team from left: Marco Manzoni, Marinella Manzoni, Fabio Daminelli, Ombretta Invernizzi, Alessandro Manzoni
“Robots do not rob the personnel of their job, but actually optimize it, making it more fluid, safer and less heavy. We educate the employees to develop the competences needed to adapt themselves to these continual changes, not only technological but also relational.” But it doesn’t finish here. NTS also participates to the United Nations Global Compact, a project to encourage enterprises around the world to adopt sustainable policies, fostering the enterprise’s social responsibility and rendering public the results of actions undertaken.
For example in the case of NTS, it features projects for human re-source management, enterprise governance, reduced energy requirements, long-term vision and courage to be different, affording the Company substantial development which, we would recall, has two centres: the Italian one in Lallio (Bergamo) focused on cutting edge solutions devised with the aid of robots and vision systems, and the one located in Romania, labour-intensive with numerous workers for the more traditional applications. “Thanks to the two centres we are able to offer various types of service, one in a lower price bracket and the other with a higher added value”, points out Marco Manzoni.
NTS represents a business model exuding the dynamism of a young constructive entrepreneurship, wanting to share strategies and results with its collaborators and also be competitive on domestic and international markets for the next sixty years.
Article from Platinum – November 2018 distributed with Il Sole 24 Ore – Monday 26/11/2018.